COVID-19

Maple Knoll Communities, Inc. COVID-19 Update

Updated on October 23, 2020 @ 3:00 PM


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports two COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


April 22, 2020

Since the start of the pandemic, The Knolls has prioritized the safety and health of all residents and employees by taking precautionary measures in a variety of ways. It’s because of these efforts that, to date, we currently do not have any active reported cases of the Coronavirus at The Knolls of Oxford. We know keeping up with the latest protocols and mandates can be stressful as they seem to change nearly every day. Our main priority is to keep you safe and healthy. Here are some responses to questions you might have regarding the virus:

What if I need groceries?

As you know, Governor DeWine is encouraging all individuals to remain home as much as they possibly can, especially older adults and other vulnerable groups. If a resident is in need of basic items like extra toilet paper, bread, eggs, and cereal, they can order from 524.7990. The University of Cincinnati has also created a program that matches qualified volunteers with older adults who need assistance with groceries, prescriptions, or just someone to talk with during this time. You can call 513-327-8583 to sign up for the UC sponsored program.

What if family members want to visit?

Unfortunately, the virus spreads very easily. To prevent the spread of the virus amongst our residents and staff, we have to prohibit visitors in Assisted Living and Skilled Care Nursing. Independent living may have visitors, but we are requesting that visits are brief and only take place if absolutely necessary. We are also encouraging all necessary visitors to wear masks when visiting Independent Living.

Do I need to wear a mask?

The Centers for Disease Control and Prevention have recently suggested all individuals wear masks to help prevent the spread of the virus. Masks help infected individuals who might not have symptoms from infecting others. You are encouraged to wear a mask if you have to go out into a public space like a grocery store or pharmacy. You can make your own mask simply. To receive instructions on mask-making, call 513.782.2717.

Who do residents call if they have an emergency work-order?

As you might know, all non-emergency work-orders have been delayed due to the reassigning of many maintenance team members. If a resident has an emergency work-order, they can place it by calling 513.782.2500. Emergency work-orders will continue to be prioritized.

What should a resident do if they feel lonely or depressed?

Many older adults who are living alone and abiding by the self-quarantine mandate are at risk of loneliness and isolation. This can be especially harmful to your health. If you feel like you might be experiencing symptoms of loneliness, you might consider using a video conferencing platform, like Skype, to talk to family and friends, call your neighbors, your healthcare provider, or us at 513.782.2717.

How long is the stay-at-home mandate?

The hardest part with many of these mandates is that we aren’t sure how long they will last. Currently, the mandate is planned to last until May 1, 2020.

How is The Knolls regulating who enters and leaves the facility?

The Knolls of Oxford is requiring all staff to enter through one entrance where they go through a screening process which includes taking temperatures and asking a brief series of questions. Employees are required to wear preventative masks in public spaces, such as hallways and in the café.

How are residents staying busy?

Both The Knolls and Maple Knoll have gone virtual! TikTok, an online platform popular amongst millennials, allows its users to create short one minute videos featuring new dances, skits, and songs. Our Marketing and Activities teams have been busy filming TikTok videos featuring our very own residents. It’s no surprise that our videos are widely popular on the platform, brightening people’s days during these uncertain times. Other TikTok users leave comments letting us know how much the videos brighten their day. Some of our favorite comments are: “This is the best TikTok video ever! Their joy and energy is awesome” and “This page brings me so much joy. Thanks for doing this!” Thank you to all of our participants and be sure to check out The Knoll’s of Oxford and Maple Knoll Village’s TikTok pages!

We’re working hard to keep our residents and our employees safe. Stay healthy!



April 8, 2020

Maple Knoll Communities’ top priority remains the safety of our residents and staff. We have recently implemented all staff wearing medical masks while on Maple Knoll’s campus to protect our residents. In addition, the CDC issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.

As shared by the CDC, we would like to note that wearing a mask will not prevent someone from contracting COVID-19, but it can help prevent them from spreading it to others -- especially if they have it, but are not yet showing symptoms.

Wearing a cloth mask in public is not mandatory, but it is strongly recommended. Cloth masks are not a substitute for social distancing, but rather, it is a complement to social distancing. We have compiled a list of tips and diagrams for creating your own cloth mask at home. You can request a copy by calling 513.782.2717. Thank you for your patience and cooperation during this ever changing landscape.



March 30, 2020

Friends of Maple Knoll Communities,

we are closely monitoring the COVID-19 situation and, in accordance with The Ohio Department of Health, World Health Organization and Center for Disease Control,, are continuously evaluating our policies, procedures and taking extra precautions. Because the health and well-being of our residents and employees remains our first priority, we continue to make extensive preparations, realizing this situation has an unpredictable path. Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. We have implemented the following procedures and responses:

• Visitors and Resident Access: ALL VISITORS are now restricted from entering all areas of Maple Knoll Communities, including Assisted Living, Skilled Nursing and Independent Living Common spaces. In addition, all individuals are asked by the State of Ohio to shelter in place.

• All essential employees, vendors and other medical personnel will be screened prior to being allowed entry to our facilities.

• Delivery of meals will be provided to our Independent Living residents at their request. Assisted Living and Skilled Nursing residents will continue to have their needs met by our staff. Residents have been given essential information on accessing meals and other necessary items. Loved ones of our residents can learn more by calling 513.782.2500. You may also see updated occurances from around our campuses by visiting our social media pages.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.


Coronavirus Main Contact: Aaron Steckman, Infection Preventionist

Email asteckman@mkcommunities.org or Call 513.782.2731 (office), 513.365.9527 (cell).

We thought you would like to know that employees from every department have “stepped up” to assist with meal preparation and delivery, essential care, activities, cleaning and even taking the time to check in with our residents to assure they are doing well, both mentally and physically. Some of our efforts to assist these employees and residents have included:

· Providing free meals to employees during their shifts, including lunch and dinner.

· Restricting access to Independent Living Common Spaces, Assisted Living and Skilled Nursing.

· Screening of all essential employees entering the building.

· Providing onsite childcare for both Maple Knoll Village and The Knolls of Oxford. We recognize many of our employees may have challenges in finding child care during this difficult time and therefore we have just been approved by the State of Ohio to operate a temporary child care center through April 6th or until we are notified it is no longer needed or an extension is granted. This service will be FREE to employees.

· Creation of a Pandemic Pantry offering numerous essential-type items that may be difficult to obtain as well as will offer some of these things for sale in the café.

· The Employee Appreciation Team has been visiting all areas providing snacks, thank you’s and small tokens of our appreciation.

· Employees have been reassigned as needed- for example: wellness center employees providing activities in nursing, maintenance and housekeeping assisting with meals, screening and activities.

· Continuation of meals and activities in Assisted Living and Skilled Nursing by implementing new programs which allow for 6 feet of social distancing and educational opportunities to stimulate each resident.

· Assistance with Skype and Facetime for residents in all levels of care.

· Working on the creation of a Pen Pal program between MKV and TKO IL residents.

· One on one resident activities such as delivery of snacks, flowers, care packages, games and puzzles.

· Addition of 24 hour programming on our resident television station which includes movies, exercise classes, prayer groups, Ted Talks, trivia, meditation and more.

· Delivery of meals provided to those in Independent Living by request and at no additional charge.

· Resident assistance with Kroger grocery ordering and delivering via telephone.

· Offering of essential grocery items, such as bread, milk, eggs, cheese, cereal and cleaning products via door to door delivery from our café.

· Promotion of request for letters and well wishes for our residents.

· We are currently in the process of finalizing our resident family member app which will allow all family members to access information similar to our current resident app.

You can be instrumental in limiting your risk for exposure and/or spreading the virus by;

1. washing your hands with soap and water or alcohol-based hand rub/sanitizer (must be 60%+ alcohol) for as long as it takes you to sing the “Happy Birthday” song TWICE

2. covering your mouth and nose when coughing/sneezing

3. disposing of used tissues immediately (don’t leave them laying on surfaces)

4. maintaining your distance from those exhibiting symptoms

5. avoiding touching your eyes, nose and mouth

For updates on areas that have community spread or travel restrictions please refer to https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

Our main sources for Coronavirus Information and Guidance continue to be The Center for Disease Control (CDC), World Health Organization (WHO) and Ohio Department of Health (ODH). Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. Maple Knoll Communities will continue to provide all necessary operational support to respond to an outbreak, and abides by the World Health Organization and Centers for Disease Control’s standard recommendations to prevent infection spread.