COVID-19

Maple Knoll Communities, Inc. COVID-19 Update

Updated on May 6 at 5:15 PM

Visitation remains the same for the week of May 10.  

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

Updated on April 29 at 3:30 PM

Visitation remains the same for the week of May 3.  

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

Updated on April 22 at 3:28 PM

Visitation remains the same for the week of April 26.  

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

Updated on April 21 at 12:00 PM

Compassionate care visit guidelines

  • Family or friends are to call 513-524-7990 on Monday through Friday from 9am-5pm to schedule compassionate care visits in advance.
  • Family or friends are to enter the building at the loading dock off of Fairfield Road to be screened in by activity staff or nursing staff prior to entering the nursing home or the assisted living apartments.   They will then be guided to visit the resident by staff.
  • Family or friends are to remain in the room for the visits with masks in place and social distanced according to State of Ohio guidelines. 
  • No drinks or food is to be consumed during the visits.   Food or drinks may be given to the resident for consumption later. 
  • 2 visitors at a time are permitted.  Children over 2 may enter the building with an older family member to care for them and must be able to maintain social distancing and wearing a mask.
  • Family or friends are not permitted to stop at the nursing station to talk with nursing care about resident care issues or questions.  Phone calls to nursing must be made for those discussions by calling 513-524-7957 for the nursing home or 513-524-7956 for assisted living. 

Out of the facility visits

  • Residents are permitted to leave the facility with family and friends.
  • To schedule trips out of facility, please call the nursing station at 513-524-7957 or assisting living at 513-524-7956 to let staff know the resident will be going out.  Do not confuse this with compassionate care visit in the facility as they are a different process.
  • Residents are to sign out prior to leaving and sign back in when they return.  They must any exposure to positive COVID-19 persons during their time out of facility.

End of life visits

  • End of life visits may be scheduled through the social worker at 513-524-7996 or after hours through the nursing station at 513-524-7957. 
  • End of life visits may occur at any time of the day and the same guidelines are in place.  Visitors are to remain in the room and not stop at the nursing station for interactions with staff. 
  • In the event more family members are present waiting for their loved one to pass, they may be directed to the clinic area to gather.

Updated on April 19 at 3:55 PM

On April 19, 2021 at 9:30 AM, The Knolls of Oxford was notified of a COVID-19 positive test result on one employee in the Assisted Living Department. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

Updated on April 8 at 4:05 PM

Visitation remains the same for the week of April 12.  

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

Updated on April 2 at 11:45 AM

If a resident who has been fully vaccinated goes out with a family member and has not had a known exposure during their outing they will not need to be tested or quarantined upon their return. Unvaccinated residents who go on an outing with visitors will still require weekly testing for 2 weeks upon return. All residents will continue to be monitored at least daily for signs and symptoms.

Updated on April 1 at 3:20 PM

Visitation remains the same for the week of April 5.  

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

Updated on March 24 at 6:14 PM    

 The Ohio Department of Health issued an updated order for visitation which you can read in its entirety at coronavirus.ohio.gov. Go to the “Latest Developments” section for the full order. Some of the highlights are as follows:

  • Visits MUST be scheduled with the facility.
  • Visits are a minimum of 30 minutes. We will be offering visits that will be 45 minutes in duration.
  • Visits can be in the resident’s room if they are in a private room.
  • Only 2 visitors are permitted in for a visitation.

Please remember that the logistics to make this work require staff time. While we certainly want our residents to have visits, they must be scheduled in a fashion that enables us to meet protocol that we have to follow. For example, staff have to escort visitors to and from visitation areas as well as monitor visits for compliance with infection control and social distancing.

For visits at The Knolls of Oxford, call (513)524-7990 Monday through Friday between the hours of 9 am and 5 pm to reserve an available visitation time.

At Maple Knoll Village, call Laura Perez at (513)782-2686 for scheduling Bodmann visits and call Laurie Westermeyer at (513)782-4322 for visits in Breese Manor.

Thank you for your patience as we navigate through implementation of new orders as they are published by the Ohio Department of Health.

Updated on March 24 at 10:55 AM

We have received updated guidance from The Ohio Department of Health concerning testing for COVID-19 on our campuses.  Below you will find links for Residential Care Facilities (Breese Manor Assisted Living at Maple Knoll Village and Assisted Living at The Knolls of Oxford) and Skilled Nursing Facilities (Bodmann Skilled Nursing at Maple Knoll Village and Skilled Nursing at The Knolls of Oxford).  Please note the change for testing for vaccinated vs. unvaccinated staff and residents.  Thank you for your patience and cooperation as we work through these changes. 


Updated on March 24 at 9:40 AM: NOTIFICATION OF POSITIVE COVID-19 TEST

On March 24, 2021 at 9:18 AM, The Knolls of Oxford was notified of a COVID-19 positive test result for one employee who has not been in the facility for over 5 weeks.   The employee will not return to duty until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19.  In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19.  Collaboration between our Infection Preventionist and the local health department will continue regarding this case.  For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

Updated on March 22, at 2:00 PM

As rules regarding visitation, quarantine and vaccinations evolve we have fielded questions about taking a resident out of the building for non-medical reasons e.g. to a park, store or restaurant. To be clear, this would violate the current visitation order and we do not encourage this action. Positivity rates continue to be elevated in our county and other counties nearby and this can put the resident at risk for exposure regardless of vaccination status. If a resident is taken out for a non-medical reason into any environment we have developed a process to minimize risk to the resident and other staff and residents. If the returning resident is unvaccinated they will be subject to quarantine for 14 days and tested at least once a week for two weeks. If the returning resident is vaccinated (14 days from second dose) they will not require quarantine but will be tested at least once a week for two weeks. For medically required appointments or hospital visits less than 24 hours in a supervised environment there will be no changes to resident care. We continue to monitor all residents at least daily for signs and symptoms.

Updated on March 17, at 5:00 PM

We are happy to pass along this announcement received from Leading Age today.  Fourteen-day quarantine is no longer required for incoming residents or transfers unless there has been prolonged exposure to COVID.  At this time, visitation remains the same although we do expect further guidance in April.  Call 513-524-7990 to schedule.

March 17, 2021

New admissions no longer require quarantining:
Implications for nursing and
assisted living facilities

On March 10, the Centers for Disease Control & Prevention (CDC) updated select healthcare infection prevention and control recommendations in response to COVID-19 vaccination. The Ohio Department of Health (ODH) has received approval by the Centers for Medicare & Medicaid Service (CMS) that nursing homes and assisted living facilities can follow these recommendations. ODH confirmed this applies to all healthcare personnel (HCP) while at work and all patients and residents while they are being cared for in a healthcare setting.

Quarantine is no longer recommended for residents who are being admitted to a post-acute care facility if they are fully vaccinated and have not had prolonged close contact with someone with SARS-CoV-2 infection in the prior 14 days. This implies that residents who leave the facility (and do not have similar prolonged contact) also do not need to be quarantined upon return. Facilities are urged to have a person-centered approach to reviewing each resident’s entry/return to the facility.

Fully vaccinated residents should continue to quarantine following prolonged close contact (within 6 feet for a cumulative total of 15 minutes or more over a 24-hour period) with someone with SARS-CoV-2 infection. This is due to limited information about vaccine effectiveness in this population, the higher risk of severe disease and death, and challenges with physical distancing in healthcare settings

Fully vaccinated healthcare professionals (HCP) with higher-risk exposures who are asymptomatic do not need to be restricted from work for 14 days following their exposure.

The CDC recommends quarantining if the HCP that had a high-risk exposure is immunocompromised. HCP who have traveled should continue to follow CDC travel recommendations and requirements, including restriction from work, when recommended for any traveler.

LeadingAge Ohio staff will be addressing this guidance and additional state and federal updates at next week’s all-member LeadingAge Ohio call on Tuesday, March 23 at 11:30AM. In the meantime, questions can be directed to COVID19@leadingageohio.org.


Updated on March 12 at 1:25 PM

On Wednesday, the Centers for Medicare & Medicaid Services (CMS) released revised visitation guidance for nursing homes. The guidance allows nursing homes to expand visitation options in a safe and responsible manner, regardless of vaccination status of the resident or visitor. Although CMS has updated guidance for nursing home visitation, Ohio’s sixth amended order remains in effect which we are required to follow. This means that visitation is still restricted except for end of life and compassionate care visits.

We continue to advocate for changes in visitation in conjunction with LeadingAge Ohio. As we receive guidance we will continue to provide updates.

In addition, we are pleased to share that 98% of our residents campus wide have been vaccinated. We have had a total of 70% of our staff who have received the vaccine. Please note that we are unable to mandate the vaccine for employees while the FDA still categorizes it as emergency use. Until the FDA gives the vaccine full approval, we will continue to educate and highly encourage our employees to receive it.

Thank you for your patience and support.


Updated on March 11 at 2:55 PM

Skilled Nursing is now allowing Compassionate Care and End of Life visitations. These will be by appointment only. Please contact Sondra at 513.524.7990 for scheduling. We will also continue with remote visitations through Skype, Zoom, etc. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Updated on March 4 at 9:20 AM

Skilled Nursing is now allowing Compassionate Care and End of Life visitations. These will be by appointment only. Please contact Sondra at 513.524.7990 for scheduling. We will also continue with remote visitations through Skype, Zoom, etc. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Updated on February 26 at 2:20 PM

Please know that Maple Knoll Communities continues to advocate for our residents. Below is a link to a letter sent by Leading Age to policy makers. Maple Knoll Communities is a Leading Age member and we support their efforts to decrease visitation restrictions. We understand the importance of visiting with loved ones and while we must abide by the current regulations, we hope that legislators soon join us in our commitment to making this happen.

LeadingAge Visitation Letter 2-24 .pdf

Updated on February 25 at 9:25 AM

Skilled Nursing is now allowing Compassionate Care and End of Life visitations. These will be by appointment only. Please contact Sondra at 513.524.7990 for scheduling. We will also continue with remote visitations through Skype, Zoom, etc. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


Updated on February 18, 2021 at 3:25 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website by every Thursday at 4 pm for the following week’s visitation plans.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 25, 2020  10:15 AM

On Tuesday, November 24, 2020 at 6:30 p.m., The Knolls of Oxford was notified of a COVID-19 positive test result for one employee in dietary services. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

Updated on November 24, 2020  1:30 PM

On Tuesday, November 24, 2020 at 1:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in dietary services. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

Updated on November 20, 2020 @ 5:13 PM

On November 20, 2020 at 3:50 PM, The Knolls of Oxford was notified of a COVID-19 positive test result on two residents in Assisted Living.  The resident and their responsible family member(s) have been notified, along with department heads for the area.  All employees are screened daily for symptoms of COVID-19.  In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19.  Collaboration between our Infection Preventionist and the local health department will continue regarding this case.  For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731

Posted at:  5:13 pm on 11/20/2020

November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 24, 2020  1:30 PM

On Tuesday, November 24, 2020 at 1:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in dietary services. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

Updated on November 20, 2020 @ 5:13 PM

On November 20, 2020 at 3:50 PM, The Knolls of Oxford was notified of a COVID-19 positive test result on two residents in Assisted Living.  The resident and their responsible family member(s) have been notified, along with department heads for the area.  All employees are screened daily for symptoms of COVID-19.  In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19.  Collaboration between our Infection Preventionist and the local health department will continue regarding this case.  For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731

Posted at:  5:13 pm on 11/20/2020

November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 20, 2020 @ 5:13 PM

On November 20, 2020 at 3:50 PM, The Knolls of Oxford was notified of a COVID-19 positive test result on two residents in Assisted Living.  The resident and their responsible family member(s) have been notified, along with department heads for the area.  All employees are screened daily for symptoms of COVID-19.  In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19.  Collaboration between our Infection Preventionist and the local health department will continue regarding this case.  For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731

Posted at:  5:13 pm on 11/20/2020

November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 19, 2020 @ 4:45 PM


November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 19, 2020 @ 4:45 PM


November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


Maple Knoll Communities, Inc. COVID-19 Update

Updated on November 19, 2020 @ 4:45 PM


November 19, 2020  4:45 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor or outdoor visitation.  We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


November 18, 2020  1:00 PM

Since the weather is cooperating for the next few days, we are extending window visits to Thursday and Friday for Skilled Nursing and Memory Support Residents. Call 513-524-7990 to schedule your visit. For Assisted Living residents, we are scheduling Skype visits. Contact Suzanne House at 513-524-7982 for an appointment.

November 16, 2020  12:00 PM

Window visits will resume for the week of November 16th for Skilled Nursing and Memory Support Residents at The Knolls of Oxford. Unfortunately, at this time, we are suspending Assisted Living window visits. To schedule a window visit, please call 513-524-7990. To ensure all residents may have a visit, we are limiting window visits to one per week per resident. No more than two visitors at a time during the visit. If your family member or loved one has a window that may be accessed without going in to our courtyards or buildings, you are free to have window visits at your leisure, but the windows must remain closed and phones are to be used for communicating. Skype visits are always available for all residents. To schedule a Skype visit, please call Suzanne House at 513-524-7982.

November 13, 2020  4:15 PM

Friday, November 13, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one employee in nursing. The individual will remain in quarantine for the designated period of time and all necessary parties have been contacted and are considered low risk.  All employees are screened daily for symptoms of COVID-19 and participate in testing two times a week. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 12, 2020  4:15 PM

Thursday, November 12, 2020 at 4:15 p.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for two Assisted Living staff in nursing and for one Assisted Living resident. The individuals will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 9, 2020  11:20AM

In an effort to clarify resident outdoor time, our policy is as follows:

Residents in Skilled Nursing and Assisted Living are encouraged, and assisted as needed, to enjoy time outdoors if the weather permits and if they are not under active quarantine.  To ensure resident safety, a staff member is required to transport the resident to an inner courtyard or, in Assisted Living, to accompany the resident for their entire time outdoors if it is outside of inner courtyard locations. If a staff member is not available and engaged in other, higher-priority duties, it may result in a delay for resident outdoor time request. 

Residents in Skilled Nursing and Assisted Living are permitted to open their windows for fresh air as the weather allows.  It should be noted, however, that all windows in Skilled Nursing are physically limited in their "open" capacity in order to protect residents with cognitive and/or exit-seeking behaviors.  Windows must remain closed during family window visits.  Visitation updates are posted every Thursday by 4 pm on this page.

November 9, 2020  10:00AM

Monday, November 9, 2020 at 8:30 a.m., The Knolls of Oxford was notified of a  COVID-19 positive test result for one TKO employee in nursing. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

November 5, 2020 @ 3:35 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. Due to next week's weather forecast, the window visit schedule will be:  Monday, 1-5 (assisted living only), Tuesday, 2-6 (skilled nursing only), Wednesday 2-6 (skilled and memory care only).  We will also continue with remote visitation through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

November 3, 2020  6:30 PM

Tuesday, November, 2020 at 6:30 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee has not worked for the 14 days prior to the positive test date nor since the positive test date.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

 November 3, 2020   12:30 PM

Bad news, we aren’t able to do indoor visits this week, but good news, the weather is cooperating with us for window visits!

This week if you would like to schedule a window visit we will be hosting 20 minute visits to try to accommodate as many residents and their families as possible. The available times are listed below for your convenience. Call Sondra at 513-524-7990 to schedule your time. If your loved one is fortunate to have a room that has a window you are able to access without coming in our building or going through our gated courtyards you may visit without a scheduled appointment. The windows must remain closed during all visits and phones are to be used for communication. Thank you for your continued understanding and support.

Wednesday: 1:00 PM – 6:00 PM Assisted Living Resident Visits

Thursday: 2:00 PM – 6:00 PM Skilled Nursing Visits

Friday: 2:00 PM – 5:00 PM Memory Support and Skilled Nursing Visits

 

October 30, 2020  3:45 PM

Wednesday, October 30, 2020 at 3:45 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 30, 2020 3:00 PM

To allow indoor visitation is a decision our facilities make on a weekly basis. This decision is based on three factors : the county positivity rate, our current color designation on the Ohio Public health advisory map, and whether or not we have had a staff or resident recently test positive for COVID. Visitation will be placed on hold in the event of any staff or resident testing positive for COVID in the previous two weeks, the respective county being “red” or “purple” in color on the Ohio Public Health Advisory System map; and/or the county positivity rate being 5% or greater.

https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg/ - link to county positivity rates

https://coronavirus.ohio.gov/wps/portal/gov/covid-19/public-health-advisory-system - link to advisory map

Both links are updated weekly

These current guidelines are subject to change at the discretion of the facility and/or changes to government regulations

October 29, 2020  12:15 PM

At this time, the very high exposure and prevalence of community COVID-19 high-incidence spread identified by Butler and Hamilton County on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation. Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will continue remote visitation only through Skype, Zoom, etc. until further notice. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.


October 23, 2020  3:00 PM

The Knoll’s of Oxford will continue to update changes related to COVID-19 as needed on our website. We will also provide updates to our Assisted Living and Skilled Nursing visitation policy by 4pm every Thursday. Please note that notifications of positive cases will continue to be posted as well as sent through our corporate apps. These postings represent a cumulative number of staff cases, not a current case load. We encourage you to continue to monitor current cases by following The Ohio Department of Health’s website at https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home. Thank you for your patience.

October 23, 2020  11:00 AM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time.  Additionally, all outdoor visitation will be temporarily suspended for the safety of our residents. We will switch to remote visitation only through Skype, Zoom, etc. until further notice.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 22, 2020  10:00 AM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler and Hamilton County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us once again from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.

October 21, 2020  4:15 PM

Wednesday, October 21, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test results for one TKO employee and one nurse contractor. The employee and contractor will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 21, 2020  11:20 AM

We know the pandemic has been difficult for all of our residents and their families.  To help with family members who feel isolated from their loved one and the things going on in our community, we invite you to join us on our Family Connector App.  This will allow you to stay engaged with what’s going on at The Knolls of Oxford.  The Family Connector App includes a special section with all the relevant information about the changes in our operations during this pandemic as well as the other services and events.  As time goes on, we will add additional features.

You can request an account at https://knollsofoxford.org/familyconnector.  Once approved, we will email you with instructions for downloading the app, or if you prefer to use it on the web, we will provide the address.

If you have any trouble with requesting an account or have any questions, please contact our Service Desk at 513-782-2500 or via email at helpdesk@mkcommunities.org.  Staff is available Monday – Friday from 8:00 am – 4:30 pm.


October 19, 2020  4:00 PM

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System, combined with the cooling/inclement weather, necessitates the suspension of outdoor porch visits until further notice. We understand this is highly disappointing but we assure you this decision is motivated by an over-abundance of caution and the responsibility to protect our residents.  Thank you for your continued patience and support.  The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

October 16, 2020  4:00 PM

Saturday, October 16, 2020 at 3:20 p.m., The Knolls of Oxford reports a COVID-19 positive test result for two TKO employees. The employees will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


October 15, 2020 @ 4:00 PM

According to an order issued on 10/8/20 by the Interim Health Director for the State of Ohio, indoor visitation in nursing facilities may be permitted as of October 12th, 2020. Each facility may allow indoor visitation based, in part, on case status in the surrounding community.

At this time, the very high exposure and prevalence of community COVID-19 spread identified by Butler County continuing to be at a Level 3 or “Red” on the Ohio Public Health Advisory System constitutes a reasonable, clinical cause that prevents us from allowing general indoor visitation at this time. The Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates will be posted on this website every Thursday by 4 pm for the following week’s visitation plans.

Outdoor visits may still be scheduled as long as weather allows. All visitors and residents must continue to adhere to symptom screening before outdoor visiting, face mask/covering use during visits, and infection control practices. Failure to abide by any of these conditions may result in immediate suspension of visitation privileges and removal of the visitor from the property. Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.

Thank you for your patience as we get closer to our shared goal of safe indoor visitation.


October 14, 2020  2:00 PM

Saturday, October 14, 2020 at 2:00 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 10, 2020  4:15 PM

Saturday, October 10, 2020 at 4:15 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO employee. The employee will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19 and participate in weekly testing. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

October 8, 2020  1:00 PM (revised 10/9/2020 @1:00 PM)

In an effort to clarify recent discussions from the media and Governor DeWine’s office about inside visitation for Skilled Nursing and Assisted Living Facilities we would like to inform you that unfortunately there will be no indoor visits permitted at The Knolls at this time until further notice.  This delay is a result of the very high exposure and prevalence of community COVID-19 spread identified by Butler County’s current Level 3 or “Red” status on the Ohio Public Health Advisory System.  This regrettably constitutes a reasonable, clinical cause that prevents us from allowing indoor visitation at this time. 

Porch visits may still be scheduled as weather allows.  Please understand that a visit may have to be rescheduled if outdoor conditions are uncomfortable for your loved one.  Also, thank you for your continued cooperation in keeping your loved ones and our staff healthy by practicing social distancing, adhering to time limits and wearing your masks during your entire visit.  For those of you out of town or not wanting to risk the weather, Skype sessions are also an option.  Both Porch and Skype times are scheduled by calling activities at 513-524-7982. 

Know that we believe it is very important for you to stay in touch with your loved ones for everyone’s overall wellbeing, therefore the Pandemic Response Committee will continue to review the critical items weekly and adjust/allow visitation as criteria are met. Updates to our visitation policies will be posted by 5:00 PM on Thursdays for the following week on our website at https://knollsofoxford.org/covid-19/.  Thank you for your patience as we get closer to our shared goal of safe indoor visitation! 



Resident Visits at The Knolls of Oxford- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

The Knolls of Oxford is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.



July 18, 2020   7:45 PM

On Saturday, July 18, 2020 at 5:30 p.m., The Knolls of Oxford reports a COVID-19 positive test result for one TKO resident.  The resident will remain in quarantine for the designated period of time and all necessary parties have been contacted.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 3, 2020    9:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Scarlet Oak Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Reservations are required and can be made by calling 7901. Delivery options will still be available for those in need as requested. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our salon, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • Independent Living residents needing physical therapy may call 7770 to make an appointment.  Sessions will take place in the temporary location of the game room. Again, because of our clinic location we are not allowed to open the usual space at this time for Independent Living residents per The Ohio Department of Health. We are also working with physicians to provide access to outside offices they have access too. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Call 7990 if you need a mask.
  • We will continue to have all staff and necessary vendors wear medical masks while on our campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 28, 2020    2:00 PM

Please be aware that the most recent long term care facilities COVID19 report release by the Ohio Department of Health on May 27 lists incorrect numbers for The Knolls of Oxford.  The weekly report, found at coronavirus.ohio.gov, lists one cumulative resident case and zero cumulative staff cases.  The correct data is zero cumulative resident cases and one cumulative staff case (who is now recovered and returned to work). The appropriate calls have been made and the correction should be reflected in subsequent reports.


May 15, 2020    4:30 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, wellness center, library, remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.    
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our Salon in the main building, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time. 
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.
  • Due to our therapy clinic location, we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. 
  • Independent Living Housekeeping has resumed on modified schedule.  Housekeeping supervisor, Lisa Taulbee, will be contacting residents to schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. 
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org. 


May 11, 2020   2:45 PM

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • Common Spaces such as Activity areas, The Clubhouse, The Bistro and Clubhouse Dining Room remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions.  Unfortunately, due to the location of our hair salon and, we are unable to open to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of the salon.  Assisted Living and Skilled Nursing residents will be given access to the salon, in accordance with our quarantine efforts, with additional precautions such as one client at a time and full sanitization between resident usages.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing. 
  • Independent Living Housekeeping has resumed on a revised schedule.  Lisa Taulbee, the housekeeping supervisor, is in the process of contacting all IL residents to share these new procedures as part of our Pandemic Housekeeping Service schedule. 
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on The Knolls of Oxford’s campus to protect our residents.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org



May 9, 2020   1:25 PM

On Saturday, May 9, 2020 at 12:00p.m., The Knolls of Oxford was notified of a COVID-19 positive test result on an employee in Dietary. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.

April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we do not have any active COVID cases at The Knolls of Oxford. This includes employees and residents.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • The Knolls of Oxford will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on The Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are a resident or staff member and you are experiencing symptoms such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or x2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Laura Lacy at 513.524.7989 or llacy@mkcommunities.org.


April 22, 2020

Since the start of the pandemic, The Knolls has prioritized the safety and health of all residents and employees by taking precautionary measures in a variety of ways. It’s because of these efforts that, to date, we currently do not have any active reported cases of the Coronavirus at The Knolls of Oxford. We know keeping up with the latest protocols and mandates can be stressful as they seem to change nearly every day. Our main priority is to keep you safe and healthy. Here are some responses to questions you might have regarding the virus:

What if I need groceries?

As you know, Governor DeWine is encouraging all individuals to remain home as much as they possibly can, especially older adults and other vulnerable groups. If a resident is in need of basic items like extra toilet paper, bread, eggs, and cereal, they can order from 524.7990. The University of Cincinnati has also created a program that matches qualified volunteers with older adults who need assistance with groceries, prescriptions, or just someone to talk with during this time. You can call 513-327-8583 to sign up for the UC sponsored program.

What if family members want to visit?

Unfortunately, the virus spreads very easily. To prevent the spread of the virus amongst our residents and staff, we have to prohibit visitors in Assisted Living and Skilled Care Nursing. Independent living may have visitors, but we are requesting that visits are brief and only take place if absolutely necessary. We are also encouraging all necessary visitors to wear masks when visiting Independent Living.

Do I need to wear a mask?

The Centers for Disease Control and Prevention have recently suggested all individuals wear masks to help prevent the spread of the virus. Masks help infected individuals who might not have symptoms from infecting others. You are encouraged to wear a mask if you have to go out into a public space like a grocery store or pharmacy. You can make your own mask simply. To receive instructions on mask-making, call 513.782.2717.

Who do residents call if they have an emergency work-order?

As you might know, all non-emergency work-orders have been delayed due to the reassigning of many maintenance team members. If a resident has an emergency work-order, they can place it by calling 513.782.2500. Emergency work-orders will continue to be prioritized.

What should a resident do if they feel lonely or depressed?

Many older adults who are living alone and abiding by the self-quarantine mandate are at risk of loneliness and isolation. This can be especially harmful to your health. If you feel like you might be experiencing symptoms of loneliness, you might consider using a video conferencing platform, like Skype, to talk to family and friends, call your neighbors, your healthcare provider, or us at 513.782.2717.

How long is the stay-at-home mandate?

The hardest part with many of these mandates is that we aren’t sure how long they will last. Currently, the mandate is planned to last until May 1, 2020.

How is The Knolls regulating who enters and leaves the facility?

The Knolls of Oxford is requiring all staff to enter through one entrance where they go through a screening process which includes taking temperatures and asking a brief series of questions. Employees are required to wear preventative masks in public spaces, such as hallways and in the café.

How are residents staying busy?

Both The Knolls and Maple Knoll have gone virtual! TikTok, an online platform popular amongst millennials, allows its users to create short one minute videos featuring new dances, skits, and songs. Our Marketing and Activities teams have been busy filming TikTok videos featuring our very own residents. It’s no surprise that our videos are widely popular on the platform, brightening people’s days during these uncertain times. Other TikTok users leave comments letting us know how much the videos brighten their day. Some of our favorite comments are: “This is the best TikTok video ever! Their joy and energy is awesome” and “This page brings me so much joy. Thanks for doing this!” Thank you to all of our participants and be sure to check out The Knoll’s of Oxford and Maple Knoll Village’s TikTok pages!

We’re working hard to keep our residents and our employees safe. Stay healthy!



April 8, 2020

Maple Knoll Communities’ top priority remains the safety of our residents and staff. We have recently implemented all staff wearing medical masks while on Maple Knoll’s campus to protect our residents. In addition, the CDC issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.

As shared by the CDC, we would like to note that wearing a mask will not prevent someone from contracting COVID-19, but it can help prevent them from spreading it to others -- especially if they have it, but are not yet showing symptoms.

Wearing a cloth mask in public is not mandatory, but it is strongly recommended. Cloth masks are not a substitute for social distancing, but rather, it is a complement to social distancing. We have compiled a list of tips and diagrams for creating your own cloth mask at home. You can request a copy by calling 513.782.2717. Thank you for your patience and cooperation during this ever changing landscape.



March 30, 2020

Friends of Maple Knoll Communities,

we are closely monitoring the COVID-19 situation and, in accordance with The Ohio Department of Health, World Health Organization and Center for Disease Control,, are continuously evaluating our policies, procedures and taking extra precautions. Because the health and well-being of our residents and employees remains our first priority, we continue to make extensive preparations, realizing this situation has an unpredictable path. Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. We have implemented the following procedures and responses:

• Visitors and Resident Access: ALL VISITORS are now restricted from entering all areas of Maple Knoll Communities, including Assisted Living, Skilled Nursing and Independent Living Common spaces. In addition, all individuals are asked by the State of Ohio to shelter in place.

• All essential employees, vendors and other medical personnel will be screened prior to being allowed entry to our facilities.

• Delivery of meals will be provided to our Independent Living residents at their request. Assisted Living and Skilled Nursing residents will continue to have their needs met by our staff. Residents have been given essential information on accessing meals and other necessary items. Loved ones of our residents can learn more by calling 513.782.2500. You may also see updated occurances from around our campuses by visiting our social media pages.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.


Coronavirus Main Contact: Aaron Steckman, Infection Preventionist

Email asteckman@mkcommunities.org or Call 513.782.2731 (office), 513.365.9527 (cell).

We thought you would like to know that employees from every department have “stepped up” to assist with meal preparation and delivery, essential care, activities, cleaning and even taking the time to check in with our residents to assure they are doing well, both mentally and physically. Some of our efforts to assist these employees and residents have included:

· Providing free meals to employees during their shifts, including lunch and dinner.

· Restricting access to Independent Living Common Spaces, Assisted Living and Skilled Nursing.

· Screening of all essential employees entering the building.

· Providing onsite childcare for both Maple Knoll Village and The Knolls of Oxford. We recognize many of our employees may have challenges in finding child care during this difficult time and therefore we have just been approved by the State of Ohio to operate a temporary child care center through April 6th or until we are notified it is no longer needed or an extension is granted. This service will be FREE to employees.

· Creation of a Pandemic Pantry offering numerous essential-type items that may be difficult to obtain as well as will offer some of these things for sale in the café.

· The Employee Appreciation Team has been visiting all areas providing snacks, thank you’s and small tokens of our appreciation.

· Employees have been reassigned as needed- for example: wellness center employees providing activities in nursing, maintenance and housekeeping assisting with meals, screening and activities.

· Continuation of meals and activities in Assisted Living and Skilled Nursing by implementing new programs which allow for 6 feet of social distancing and educational opportunities to stimulate each resident.

· Assistance with Skype and Facetime for residents in all levels of care.

· Working on the creation of a Pen Pal program between MKV and TKO IL residents.

· One on one resident activities such as delivery of snacks, flowers, care packages, games and puzzles.

· Addition of 24 hour programming on our resident television station which includes movies, exercise classes, prayer groups, Ted Talks, trivia, meditation and more.

· Delivery of meals provided to those in Independent Living by request and at no additional charge.

· Resident assistance with Kroger grocery ordering and delivering via telephone.

· Offering of essential grocery items, such as bread, milk, eggs, cheese, cereal and cleaning products via door to door delivery from our café.

· Promotion of request for letters and well wishes for our residents.

· We are currently in the process of finalizing our resident family member app which will allow all family members to access information similar to our current resident app.

You can be instrumental in limiting your risk for exposure and/or spreading the virus by;

1. washing your hands with soap and water or alcohol-based hand rub/sanitizer (must be 60%+ alcohol) for as long as it takes you to sing the “Happy Birthday” song TWICE

2. covering your mouth and nose when coughing/sneezing

3. disposing of used tissues immediately (don’t leave them laying on surfaces)

4. maintaining your distance from those exhibiting symptoms

5. avoiding touching your eyes, nose and mouth

For updates on areas that have community spread or travel restrictions please refer to https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

Our main sources for Coronavirus Information and Guidance continue to be The Center for Disease Control (CDC), World Health Organization (WHO) and Ohio Department of Health (ODH). Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. Maple Knoll Communities will continue to provide all necessary operational support to respond to an outbreak, and abides by the World Health Organization and Centers for Disease Control’s standard recommendations to prevent infection spread.